Frequently Asked Questions
Find answers to frequently asked questions about Savah.
What is Savah?
Savah is a global multi-seller e-commerce platform where you can buy and sell physical and digital products, earn through affiliate marketing and shop in multiple currencies.
How do I create an account?
Click "Sign up" at the top right, enter your name, your email and your password. You can start shopping as soon as you sign up.
How do I become a seller?
After creating an account, go to your profile and apply to become a seller. You will need to provide your shop name and accept our seller terms. Once approved, you can list products for sale.
How does the affiliate program work?
Sign up as an affiliate to get a unique referral code. Share your code with potential buyers and earn a commission on every sale made through your referral. Track your earnings in your affiliate dashboard.
Which payment methods are accepted?
Savah uses a balance-based payment system. You can top up your balance using different methods. Check your wallet page for the available options.
How do I track my order?
Go to Profile > Orders. If your order has shipped, you will see a tracking number and a link there.
Can I get a refund?
Yes. Physical products can be returned within 30 days if they are defective or do not match the description. Digital products are only refundable if they differ significantly from the description. See our refund policy for more details.
Which currencies are supported?
Savah displays prices in several currencies. The base currency is USD. Your local currency is shown based on your location preferences.
How do I contact support?
Visit our contact page or write to us at [email protected]. We reply within 24 hours for general requests and within 12 hours for order issues.
Is my data secure?
Yes. We use standard encryption (SSL/TLS) for all data transmissions. Payment information is processed securely and we comply with GDPR and CCPA regulations.
Other questions? Contact us